Terms of service

Overview

Welcome to Playnmore! The terms "we", "us" and "our" refer to Playnmore. Playnmore operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Playnmore is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 - Access and Account

By agreeing to these Terms of Service, you represent that you are at least 18 years old, or that you have your parent's or legal guardian's consent to use the Services, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 - Our Products

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colours or product appearance may differ from how they appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly the same as depicted or rendered in our online store.

All product descriptions are subject to change at any time, without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person or geographic region, on a case-by-case basis. This does not affect your statutory rights regarding goods already purchased.

Section 3 - Orders

When you place an order, you are making an offer to purchase. Playnmore reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Playnmore confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Playnmore may be unable to accommodate cancellation requests after an order is accepted. If we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange in accordance with our Refund Policy and your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which give you a 14-day right to cancel most online orders.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export, unless otherwise agreed with us in writing.

Section 4 - Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices include VAT where applicable, and do not include shipping, handling, customs, or import charges unless stated at checkout.

Prices posted in our online store may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are duly authorised to use such payment method for the purchase, (iii) charges incurred by you will be honoured by your payment provider, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes.

Section 5 - Shipping and Delivery

Please see our Shipping Policy for full details of delivery times and couriers used. All delivery times are estimates only. We are not responsible for delays caused by shipping carriers or events outside our reasonable control. Under UK consumer law, risk in the goods passes to you when the goods are delivered to you, unless you have arranged your own courier.

Section 6 - Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Playnmore, its affiliates or licensors and are protected by UK and international copyright, trademark, and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a licence or other rights to you under any patent, trademark, copyright, or other intellectual property of Playnmore, Shopify, or any third party. Unauthorised use of the Services may be a violation of UK intellectual property laws.

Playnmore's names, logos, product and service names, designs, and slogans are trademarks of Playnmore or its affiliates or licensors. You must not use such trademarks without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

Section 7 - Optional Tools

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control or input into.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. To the extent permitted by law, we shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

Section 8 - Third-Party Links

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.

To the extent permitted by law, we are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review the third party's policies and practices carefully before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

Section 9 - Relationship with Shopify

Playnmore is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Playnmore. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Playnmore, including any injury, damage, or loss resulting from purchased products and services.

Section 10 - Privacy Policy

By using the Services, you acknowledge that you have read our Privacy Policy. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in accordance with UK GDPR and the Data Protection Act 2018. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries, to provide services to you. Review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.

Section 11 - Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are under no obligation to maintain your Feedback in confidence, to pay compensation for it, or to respond to it.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable or in violation of any party's intellectual property or these Terms.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, or privacy rights, and will not contain unlawful, abusive, or obscene material, or any virus or malware. You may not use a false email address or otherwise mislead us as to the origin of any Feedback.

Section 12 - Errors, Inaccuracies and Omissions

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any such errors and to change or update information, or cancel orders affected by inaccurate information, at any time without prior notice, including after you have submitted your order — in which case you will be offered a full refund.

Section 13 - Prohibited Uses

You may access and use the Services for lawful purposes only. You may not use the Services to: (a) engage in any unlawful or malicious activity; (b) violate any UK laws or regulations; (c) infringe our intellectual property rights or those of others; (d) harass, abuse, or harm any person; (e) transmit false or misleading information; (f) send spam or unsolicited promotional material; (g) impersonate any person or entity; or (h) engage in any conduct that restricts or inhibits anyone's use of the Services or which may harm Playnmore, Shopify, or other users.

You also agree not to: (a) upload viruses or malicious code; (b) reproduce, duplicate, or exploit any portion of the Services without permission; (c) collect personal information of other users; (d) use automated tools, bots, scrapers, or AI agents to access the Services without our permission; or (e) bypass or interfere with any security measures we employ. We reserve the right to suspend or terminate your account at any time if we reasonably determine you have violated these Terms.

Section 14 - Agents

This section applies if you use, allow, or cause the deployment of an automated "Agent" (software acting autonomously on your behalf) to access or interact with the Services.

Any Agent accessing the Services must: (i) identify itself as an Agent in all requests; (ii) not conceal that it is an Agent or mimic human behaviour to bypass verification measures; (iii) respond truthfully to any prompt asking whether the interaction is from a human or a computer; and (iv) not circumvent any measures we use to control Agent access. We may limit or block Agent access to the Services at our discretion.

Section 15 - Termination

We may terminate this agreement or your access to the Services at our discretion, without notice, and you will remain liable for all amounts due up to the date of termination. This does not affect your statutory rights or any accrued rights (such as an active right to a refund).

The following sections continue to apply after termination: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 16 - Disclaimer of Warranties

The information presented on the Services is made available for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information, save as required by law, and any reliance you place on it is at your own risk.

Except as required by the Consumer Rights Act 2015 and other applicable UK consumer protection law, and except as expressly stated by Playnmore, the Services and products offered through them are provided "as is" and "as available", without warranties of any kind. Nothing in this section excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under English law.

Section 17 - Limitation of Liability

To the fullest extent permitted by law, Playnmore, our partners, directors, officers, employees, affiliates, agents, and service providers (or those of Shopify) shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or any product procured through them.

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under English law. Nothing in this section affects your statutory rights as a consumer.

Section 18 - Indemnification

You agree to indemnify and hold harmless Playnmore, Shopify, and our affiliates, officers, directors, employees, and agents from any losses, damages, liabilities, or claims (including reasonable legal fees) arising from: (1) your breach of these Terms; (2) your violation of any law or third-party right; or (3) your access to and use of the Services.

Section 19 - Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable under English law, that provision shall be severed, and the remaining provisions shall remain in full force and effect.

Section 20 - Waiver; Entire Agreement

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms of Service, together with any policies referenced herein, constitute the entire agreement between you and us regarding your use of the Services, superseding any prior agreements or communications.

Section 21 - Assignment

You may not transfer or assign this agreement or your rights under these Terms without our prior written consent. We may transfer or assign these Terms and our rights and obligations under them without notice to you.

Section 22 - Governing Law

These Terms of Service, and any dispute arising from them or from your use of the Services, shall be governed by and construed in accordance with the laws of England and Wales. You and Playnmore agree to submit to the exclusive jurisdiction of the courts of England and Wales, save that if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your own local courts.

Section 23 - Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page. We reserve the right to update or change any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of the Services following the posting of changes constitutes acceptance of those changes.

Section 24 - Contact Information

Questions about these Terms of Service should be sent to us at sales@playnmore.co.uk.

Customer Support Team
Store Name: Playnmore
Phone: +44 208 0890269
Email: sales@playnmore.co.uk
Address: 105 Martindale Road, Hounslow TW4 7EZ, United Kingdom
Opening Hours: Mon - Fri (9 AM–6 PM)
Time Zone: (GMT+00:00) London