Payment Policy
This Payment Policy explains the payment methods we accept, how payments are processed, and your rights as a customer when making purchases through our website.
Accepted Payment Methods
We currently accept the following major payment cards:
- Visa
- Discover
- Mastercard
- Maestro
- American Express (Amex)
All payments are processed securely through our approved payment service providers.
Payment Security
Playnmore takes payment security seriously. All transactions are encrypted using Secure Socket Layer (SSL) technology and processed through PCI DSS-compliant payment gateways.
For your protection, we do not store complete payment card details on our servers.
Currency
All prices displayed on our website are in British Pounds Sterling (£ GBP) and include VAT where applicable unless otherwise stated.
If your card provider operates in a different currency, exchange rates and additional fees may be applied by your bank or card issuer. These charges are outside our control.
Payment Authorization
When you place an order, your payment card may be subject to authorization checks by the card issuer. Orders will only be processed once payment authorization has been successfully received.
We reserve the right to refuse or cancel orders where payment authorization cannot be obtained or where fraudulent activity is suspected.
Order Confirmation
Once payment has been successfully completed, you will receive an order confirmation email detailing your purchase. This confirmation does not constitute acceptance of your order; acceptance occurs when your order is dispatched.
Fraud Prevention
To help prevent fraudulent transactions, Playnmore may conduct verification checks before processing an order. We reserve the right to request additional information if necessary.
Failed or Declined Payments
Payments may be declined for several reasons, including but not limited to:
- Insufficient funds
- Incorrect card information
- Expired payment card
- Bank security restrictions
- Failed authentication or verification checks
If your payment is declined, please contact your card issuer or use an alternative payment method.
Refunds
Refunds are processed in accordance with our Refund Policy and your statutory rights under UK consumer law.
Approved refunds will be issued to the original payment method used for the purchase. Depending on your bank or card provider, refunds typically appear within 5–10 business days after processing.
Chargebacks
If you experience an issue with your order, please contact us before initiating a chargeback through your card provider. We will make every effort to resolve disputes promptly and fairly.
Contact Information
Store Name: Playnmore
Phone: +44 208 0890269
Email: sales@playnmore.co.uk
Address: 105 Martindale Road, Hounslow TW4 7EZ, United Kingdom
Opening Hours: Mon - Fri (9 AM–6 PM)
Time Zone: (GMT+00:00) London